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Our blog now has a slightly different look and feel. That’s because we are writing about more topics! In addition to our product, HaystackCRM, Xtern Software has developed a content management system (CMS) called HarmonyB2B. It is powered by a database called CruxDB.

We are looking forward to writing more about Xtern Software, our products, our team, our culture, and life in Greensboro, North Carolina! Thanks for reading 🙂

[Xtern Software] Our partnership with United Way

Over the past year, we’ve been working on formalizing a partnership with the United Way of Greater Greensboro. They’ve created an innovative initiative called The Family Success Center. 

From their website

“United Way of Greater Greensboro’s Family Success Centers bundle services in one location and remove barriers by offering childcare and transportation. Our nationally recognized model serves the entire family and is empowering people to become financially stable.”

We are providing the following services to their staff and members: 

-Excel/spreadsheet tutoring and support

– Computer literacy courses

– Education on career pathways within IT and related fields

– One-on-one job coaching and support for those with children enrolled in remote school 

We also do a twice yearly service project in support of the FSCs. For our last project, we packed toiletry kits for their members. 

We’re excited to share that we are launching computer literacy courses over the next several weeks! We are holding weekly meet and greets so that we can introduce ourselves to the FSC members, learn about their learning needs and goals, and determine course structure. 

We are thrilled to be able to provide a service like this that leverages an expertise of ours to fill a need within the community. 

[Xtern Software] Hamilton Lakes Swim and Tennis App

We’re always happy to partner with local businesses on their technology needs. Greensboro-based Hamilton Lakes Swim & Tennis Club needed an app for its club members. They are a local swim and tennis club that has a small cafe serving lunch, dinner, and ice cream. 

Traditionally, members would check in to the pool by telling the front desk receptionist their first and last name. They would also provide the number of members and guests in their party. The receptionist would have to manually search their name in an excel spreadsheet. From there, they’d have to log their name in the spreadsheet tab for that specific date. It was fairly onerous for the receptionist. And it didn’t provide easily accessible data about the number of members and guests at the club on any given day. 

In terms of cafe orders, previously the only way to order food/drinks was to wait in line at the cafe. The cafe would see long lines during “rest period”, which is a mandatory 10-minue rest period for children that occurs every hour. The cafe would become inundated with orders during this time and would have difficulty processing orders in a timely manner. 

Creating an app to eliminate friction

In both cases, club members also experienced friction in both transaction types. They experienced a delay in entering the pool and receiving food quickly. As such, the club was interested in creating an app that streamlined the workflow for both club employees and the customer experience. 

Xtern was able to create an intuitive and user-friendly app that includes club member check-in as well as cafe ordering capability. It also has the opportunity for future app enhancements. Member check in is now accomplished by opening the app, selecting “Check In” and scanning the daily-generated QR code. From there, the member is prompted to select the number of members and guests in their party. Cafe orders can now be placed from the app. The full menu is available for members to peruse from their mobile devices poolside. They can place orders without having to stand in line and the order queue is much more predictable, rather than a rush at rest periods. 

The club is currently looking at expanding the functionality of the app and we are excited to collaborate with them on future iterations! 

[Meet the Team] Josiah Gladden

Our hometown of Greensboro, North Carolina, is home to 50,000+ local college students. Local organization Campus Greensboro runs a program to retain local college grads in the region. It is called the Campus Greensboro Fellows Program. 

“A competitive, 10-week summer program that includes a paid industry internship and opportunities to build your network, enhance your professional development, engage in the community, and explore Greensboro as a place to thrive as a young professional.”

This year, the program had 1,814 applicants. Of those, 66 were selected to intern at 32 different job sites. 

We are so delighted to host a Fellow this summer! 

A bit about Josiah 

Josiah joined us as our Creative Services intern. Josiah is a rising Senior at NC A&T and a talented photographer. 

Among other things, he is part of the AEI Design Program. AEI Design stands for Advocate Educate Innovate Design. The program’s goal is to further the growth and development of black design students, while also partnering with companies to create a pipeline for black design students. 

Josiah grew up in Charlotte and his parents also attended NC A&T. In his free time, he likes video games, skating, and traveling. 

We’re thrilled to grow our local talent pipeline by partnering with Campus Greensboro. It’s important to equip local students with the skills and tools to thrive in Greensboro and beyond!