[Xtern Software] The importance of our mission

Xtern Software is a 2021 Better Business Bureau Torch Awards Recipient. The Torch Awards for Ethics is the most prestigious honor BBB can present to a business. Being a recipient indicates the business not only believes in the high standards of honesty, integrity and transparency promoted by BBB. It also consistently acts on these standards and continuously integrates them into its daily practices.

We are so pleased to be recognized by the Better Business Bureau. And we are extremely proud of this honor. This award exemplifies beliefs that we make clear to all who interact with us. Our website even has a Mission & Values page because we believe it’s important to share our business philosophy. 

Our mission

Xtern Software builds custom software at affordable prices for companies of all sizes. We conduct our business with honesty and integrity and expect the same from our customers. For us, making money is a side effect of doing things right.

This mission is rooted in our founder, Keir’s, longtime Rotary Club membership. We reference the Rotary Club’s 4-Way Test when in doubt. This ensures that our decision-making aligns with doing work with honesty and integrity. 

Many of us work directly in customer-facing roles and are given the autonomy to address issues in whatever way we see fit. There isn’t a set script or playbook that governs how we address issues, rather, we use our best judgment. As a result, nearly 70% of our projects are still in use, the average age of our projects in use is 10 years old, and repeat business accounts for 98% of our projects each year.

Our mission and values, along with our community involvement, were major factors in BBB’s decision to honor Xtern. We will continue our 20 year tradition of doing business this way, and look forward to many more years to come!